Refund Policy
We try to handle the returns package within 14 days of its arriving. This initiates a refund and marks the item or items as returned.
We anticipate that after the refund procedure has begun, you will receive your money back in 5 working days. This period may change based on your payment provider.
- Eligibility for Refunds:
To be eligible for a refund, you must meet the following criteria:
- a) The product must be returned within 30 days of delivery or purchase, whichever is later.
- b) The product must be in its original condition and packaging, with all components included.
- c) The product must not have been used
- d) The customer must provide proof of purchase, such as a receipt or order confirmation.
- Refund Process:
To request a refund, please follow these steps:
- a) Contact us via email at [email protected]. Please include your order number and reason for the refund request.
- b) We will review your request and confirm whether you are eligible for a refund. If you are eligible, we will provide you with instructions on how to return the product.
- c) Once we receive the returned product in its original condition, we will process your refund within 5 business days. Refunds will be issued using the same method of payment as the original purchase.
- d) If the product is damaged or missing components upon return, we reserve the right to deny the refund request.
- e) If you have any questions or concerns about our refunds policy, please do not hesitate to contact us. We are committed to resolving any issues in a timely and fair manner.
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