Refund Policy

We try to handle the returns package within 14 days of its arriving. This initiates a refund and marks the item or items as returned.

We anticipate that after the refund procedure has begun, you will receive your money back in 5 working days. This period may change based on your payment provider. 

 

  1. Eligibility for Refunds:

 

To be eligible for a refund, you must meet the following criteria:

 

  1. a) The product must be returned within 30 days of delivery or purchase, whichever is later.
  2. b) The product must be in its original condition and packaging, with all components included.
  3. c) The product must not have been used 
  4. d) The customer must provide proof of purchase, such as a receipt or order confirmation.

 

  1. Refund Process:

 

To request a refund, please follow these steps:

 

  1. a) Contact us via email at [email protected]. Please include your order number and reason for the refund request.
  2. b) We will review your request and confirm whether you are eligible for a refund. If you are eligible, we will provide you with instructions on how to return the product.
  3. c) Once we receive the returned product in its original condition, we will process your refund within 5 business days. Refunds will be issued using the same method of payment as the original purchase.
  4. d) If the product is damaged or missing components upon return, we reserve the right to deny the refund request.
  5. e) If you have any questions or concerns about our refunds policy, please do not hesitate to contact us. We are committed to resolving any issues in a timely and fair manner.

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