Return Policy

We accept returns on non-sale items up to 30 days after the day you receive your items. Returned items or items to be exchanged should be in their original condition—unwashed, unworn, with tags attached, and accompanied by a receipt of sale. Please consider the below guidelines regarding specific criteria:

Returns Shipping:

1. Free returns shipping 

  • Shipping Damage or Defects: In the unfortunate event that our error causes damage to the product during transportation, or if the product is found to be defective upon arrival, we offer free returns. 
  •  The product is defective. Upon arrival, the product is found to be unusable.

2.Returns with Fees:

  • Erroneous Product Placement: For products mistakenly placed in your order
  • Change of Preference: If you have had a change of mind or no longer wish to retain a product

HOW CAN I RETURN MY ITEMS?

After reading our returns policy, simply click here: (Return link) to start a return

If There Is a Problem With My Order, What Should I Do?

 We are very sorry to hear this. Mistakes may occur, but they are rare. If you receive a defective item, please send it back to us within 30 days of receiving the items.

Before you submit a return request, don’t forget to contact our customer service team. To accomplish this, send an email to [email protected], and someone from the Shoprainbow staff will respond.

Returns Procedure:

Following your correspondence with [email protected] and receipt of our response along with an approved return address, kindly follow these steps exactly:

  1. Include a printout of your purchase confirmation email in the package with all returned items.
  1. Send the package to our warehouse at 87 Winchester Way, Somerset, NJ 08873, United States, via your neighborhood post office or another courier.
  1. Then, kindly provide us with the tracking number that the courier or post office sent you. As soon as we receive your goods, you will receive an email. In addition, we will send you another email to let you know if your refund request is approved or denied.

Please get in touch with us at any moment if you have any issues concerning these terms.

Email: [email protected]